Welcome to DU! The truly grassroots left-of-center political community where regular people, not algorithms, drive the discussions and set the standards. Join the community: Create a free account Support DU (and get rid of ads!): Become a Star Member Latest Breaking News Editorials & Other Articles General Discussion The DU Lounge All Forums Issue Forums Culture Forums Alliance Forums Region Forums Support Forums Help & Search

QED

(3,364 posts)
Wed May 13, 2026, 11:19 AM 15 hrs ago

Windows 10 just crashed

My PC has been grindingly slow the past couple of days and then it just died.

The error messages are basically that Windows can't boot up. "If you contact a tech support tell them 'bad_system_config_info'

I tried to reset Windows but that failed.

I searched for a solution and saw this but I'm hesitant to try it:

If errors persist, run the command prompt as administrator to execute DISM.exe /Online /Cleanup-image /Restorehealth followed by sfc /scannow to repair system files


Is there a remedy or is this machine toast? I was looking for a new computer but didn't get very far in my search. This may have forced the issue.

TIA
9 replies = new reply since forum marked as read
Highlight: NoneDon't highlight anything 5 newestHighlight 5 most recent replies

True Dough

(27,250 posts)
1. I've read in a few places
Wed May 13, 2026, 11:22 AM
15 hrs ago

that computers will soon be rising in price due to extremely high demand for memory, which is being gobbled up by data centers. Hope you can get a cheap-ish replacement, if you're forced to go that route.

Good luck!

Gore1FL

(22,978 posts)
2. Do the DISM and SFC commands
Wed May 13, 2026, 11:24 AM
15 hrs ago

They are often effective.
If all else fails you can download win 11 to a USB and install it from there.

QED

(3,364 posts)
3. I'll try that.
Wed May 13, 2026, 11:29 AM
15 hrs ago

My machine can't handle Windows 11 so if that doesn't work, new machine. Maybe? Damn. Just finished paying off a huge vet bill.

Thank you!

The Madcap

(2,017 posts)
4. Do you have an SSD, or is a mechanical hard drive?
Wed May 13, 2026, 11:34 AM
15 hrs ago

DISM is a good way to go if you can get into the system, but it sounds like you can't.

sboatcar

(864 posts)
5. Could be a variety of things
Wed May 13, 2026, 11:36 AM
15 hrs ago

I would try those things above, and if they don't fix them, its likely a hardware issue, either a dying hard drive or malfunctioning RAM. If that's the case, it may or may not be fixable, depending on the system.

Eugene

(67,284 posts)
6. First, check that the HDD/SSD isn't failing. Next, if reset fails, try repair from bootable USB.
Wed May 13, 2026, 11:37 AM
15 hrs ago

You will need a Windows 10 ISO and a thumbdrive to boot it from.

If you don't have the Windows 10 ISO image, there are still places you can get it.

Failing repair, the next option is reinstall Windows over the existing system, using the keep your apps and documents option.

In all cases, back up all your important data first. Also have any special hardware drivers ready.

If all else fails, there is the nuclear option. Backup all your files, wipe the disk and reinstall from scratch.

CanonRay

(16,246 posts)
7. I bought a new laptop with Windows 11 because the old one wouldn't run Turbo Tax
Wed May 13, 2026, 11:45 AM
15 hrs ago

Finally got stuff transfered over just as the keys stopped working on the old one. Phew!

QED

(3,364 posts)
8. Update: Thank you for the suggestions and empathy
Wed May 13, 2026, 04:55 PM
10 hrs ago

I ran the Dell diagnostic and damn damn damn, it's the hard drive.

I was planning to update my computer once classes were over but I did it today. The system is updating now. Costco had this one - AMD 7, 32 GB memory, 1 TB HD for ~$700 (it's on their website for ~$900!). It will be fine for my needs. The Costco guys told me that RAM was going way up in price shortly due to the AI push.

Now to figure out and download apps and see if a tech guy can rescue anything from the hard drive. I should have backed it up sooner. I know better.

Sector 001

(377 posts)
9. You should check out Slick deals for some good deals on computers.
Wed May 13, 2026, 05:40 PM
9 hrs ago

Do a search for desktop computers or laptops and you may find a good deal.

https://slickdeals.net/

Latest Discussions»Help & Search»Computer Help and Support»Windows 10 just crashed