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Computer Help and Support

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LAS14

(15,157 posts)
Fri Apr 12, 2024, 11:28 AM Apr 2024

Does this seem familiar (PayPal). Well, anyway, may I fuss and fume????? [View all]

It all started about a week or 10 days ago when I got an e-mail saying a request for $500 from my bank account had been submitted. It would take a week (or some such time). Note: I've been in phone contact with Paypal several times and the problem is not phishing e-mail.

Since I never use PayPal for anything except to pay for things with my credit card I logged on and lo, my balance was $200+ (It should have been 0. I never put money into PayPal), and Money In and Money Out had values. I called support. After spending the typical frustrating hour talking to someone with a thick accent the values were reset and I changed my password.

Similar cycles have happened three more times! How can someone get my new password???? The support people don't even aknowledge hearing the question, except for this latest one who said someone in my household must be finding it out. No one but me and my 88 your old hubby are in our house. He doesn't even know what PayPal is. Do any of you have ideas?

Today I threw in the towel and decided to add two-step verification, until I discovered that involved installing a 3rd party app on my phone and paying $9.99/month for it!!!!!!

HELP!!!!!!!!!

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Damn LAS14.......i'm so sorry for what happened......can't help you just want to give you a hug. a kennedy Apr 2024 #1
:-) LAS14 Apr 2024 #3
The e-mails could be fake. TwilightZone Apr 2024 #2
The problems are visible on the PayPal web site when logged onto my account. LAS14 Apr 2024 #4
There's no fee to set up two-step authentication. It can be done through a web browser (but not through the app). TwilightZone Apr 2024 #5
I tried it. LAS14 Apr 2024 #8
I avoided two-step verification until I experienced a similar problem (not with PayPal). Now I know immediately...... usaf-vet Apr 2024 #6
You did the right thing with two factor authentication. Voltaire2 Apr 2024 #7
I searched my app store for "authenticator app," and in the... LAS14 Apr 2024 #9
microsoft and google have free apps. Voltaire2 Apr 2024 #10
There's a free authenticator app by Google EarlG Apr 2024 #11
I just looked at the Google one, Bayard Apr 2024 #16
Fair enough EarlG Apr 2024 #17
Is the same password used on other sites? You may have a keylogger installed on your computer/device. usonian Apr 2024 #12
I have Malwarebytes, and it runs every night. Can I do more? nt LAS14 Apr 2024 #18
No other sites use the 2 or 3 new passwords I created for Paypal over the last 10 days. nt LAS14 Apr 2024 #19
Reply to your two replies above. Those are the right thing to do! Can't suggest more at this time. NT usonian Apr 2024 #20
How I solved that problem Timewas Apr 2024 #13
When you got the email did you click on the link in the email? CrispyQ Apr 2024 #14
I had problems years ago where phish emails were confirmed coming from inside Paypal bucolic_frolic Apr 2024 #15
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